Re-designing a digital document sharing platform to enhance the experience of its users.
scope of work: UX – UI – Visual design
tools: pen & paper, Figma, Adobe Illustrator
UX PROCESS/PROJECT TIMELINE
POINTS TO BE ADDRESSED
During the research phase I was able to define some users’ pain points associated with sharing sensitive personal information both off- and online.
These pain points were later considered and addressed during the design phase of the project.
Users are very concerned about how secure their data is and they may be hesitant before they decide to use an app for storing and sharing sensitive private information.
When it comes to private information and confidential documents, people are afraid to lose control over who and how might be using them.
TIME & MONEY
Very often documents need to be delivered to a recipient as quickly as possible, which usually means spending time and/or money that people would rather spend on other things.
EASE OF USE
When users face difficulties completing a task they get frustrated, which often might lead to aborting a task and discarding the frustrating tool.
Using technologically advanced applications sometimes requires skills that average people, who only use computers to send mails or read the news just do not possess.
People often get overwhelmed by a complicated website or app structure and get frustrated when they have to navigate through many long pages or overloaded screens in order to complete a simple task.
Research insights and the Client’s expectations were the starting points for defining design principles for the project.
Users first: design for needs
Don’t make room for privacy breaches
Put users in control
One task at a time
Keep it clean and simple
CORE USER FLOWS
To determine what pages and forms will be needed I designed user flows for all critical tasks. Each task was broken down into user journeys through the steps and screens a user will encounter while completing the task.
In accordance with the design principles, the flows are thought out as short and as intuitive as possible.
ADDING A DOCUMENT
REQUESTING A DOCUMENT
© Jagna Birecka, 2022